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A Better Role for Brands in the New New Economy

This article describes how I became an evangelist for corporate social responsibility:

San Francisco Chronicle, Monday, May 21, 2001

I had been a brand strategist for 20 years when my father, a cattle farmer in upstate New York, turned to me and said “Isn’t brand dead?”  Read more

Will Technology Save MCI?

May 6, 1997 Recently, the Wall Street Journal reported that the final annual meeting of MCI before it is acquired by BT was a somber, even poignant affair. Though the company called MCI will disappear, its new owners recognize the value of the MCI brand and have assured us they intend to ensure its survival.