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A Better Role for Brands in the New New Economy

This article describes how I became an evangelist for corporate social responsibility:

San Francisco Chronicle, Monday, May 21, 2001

I had been a brand strategist for 20 years when my father, a cattle farmer in upstate New York, turned to me and said “Isn’t brand dead?”  Read more

Internet Users Willing to Pay for Feeling of Security

San Jose Mercury News, Business Monday, by Carol Holding, September 16, 1996 Security. The word deflates any enthusiasm about banks and the Internet. And even though I have not read or heard of any actual breaches in security which have left bank customers holding the bag, everybody, banks and customers, are scared to death.